Stop Hiding Behind Company Policy

Take your company manual, find the pages that cover 'company policy' rip them out of your manual and throw them away. Then you'll be able to start looking after your customers with common sense and doing what's best for them.

CRM - The Human Factor

Three significant misconceptions continue to impede the successful implementation of CRM systems or upgrades. The first myth is that CRM is a software solution, secondly that CRM is a tactic and lastly that satisfied customers are loyal customers. The truth is that CRM is a people driven - not a software solution, CRM is a strategy not a tactic, and satisfied customers are not necessarily loyal.

Building Up Or Selectively Demolishing An Image Through Customer Service

Is your customer service building up a positive image for you as a builder or is it selectively demolishing your image? Do you simply talk about good customer service or do you provide and promote a daily customer service commitment? And is customer service really important to individual builders and the entire building industry? The answers are crucial to you specifically as a builder and to the building industry, in general.

How to Earn Customer Referrals

The best sales person is a happy customer; it sounds trite, but a happy customer is much more believable than your best sales pitch. If only you had more of them.

Building Customer Loyalty

The only way to know what your customers want is to ask them. Both qualitative and quantitative research is helpful. Build a customer satisfaction model. Ask managers and employees what customers want, and then determine what employee behaviors will deliver it. The next step is to ask customers to review the model and make changes.

Opening A Dollar Store - Don't Leave Customers Standing

Are you opening a dollar store? If so, you will likely hear about the importance of customer service. However, most of the time this information is focused on providing customer service as customers are shopping in your store. What you may not hear is the importance of never allowing customers to wait to pay for their purchases.

How Do I Answer The Phone?

Save money with our idiot proof guide to getting your phone answered!

A Help Desk is a System Designed to Help and Support

A help desk solution is becoming a necessary part of business. Whether for a small startup or large Fortune 500 organization, a help desk can support customers, employees, and suppliers. The help desk will ensure the effectiveness of the company and ensure smooth company operations.

Own Up and It Won't Explode

It is so easy to want to not take responsibility for an error, but often when you attempt to dodge the issue you lose a customer. When you admit the error and quickly rectify you gain a customer for life.

How Not to Treat Your Customers

How 3 different companies treated me poorly and how they will do the same to you.

How to Lose Business in 10 Steps

Do you have too many customers? Are you making too much money? Does everyone want to buy your products or services without even talking to you? If so, you must be miserable. Making a good living and having a sound business is only rewarding for people who really want to work. If your money-making business is ruining your life, you must take action now.

10 Great Customer Service Habits To Develop

Do you need to give your staff members some ideas for better customer service habits? Are you losing customers or maybe you just want to keep the ones you have, well this article is for you. These are great strategies that keep customers - members - clients coming back!

Customer Service

Customer service is a cornerstone to repeat business, and for successful businesses. It cannot be ignored.

What is Your #1 Obligation to Your Retail Customer?

Sew & Vac Retailers need to make their businesses more valuable by using the many modern marketing tools available to them.

What Does Customer-Centric Really Mean For Your Business?

This article looks at what it means to build a truly customer-focused business. The article reveals the secrets of how some of the most successful companies in the world meet the needs of their customers and how you can apply this structure to your business, no matter how big or small it is.