Party All The Time!

Great Customer Service is like having a party!

Customer Service You Can Keep

A customer experience that starts well but ends poorly.

Can You Heed Me Now?

While you listen in to a consumer (or co-worker, spouse, significant other), your brain is regularly making hundreds of assumptions. Each word, modulation, and attitude of voice is interpreted, but not always as the orator planned. We can clearly see that 2/3rd of all employees feel management isn’t listening to them.

It Might Pay To Complain

Complaining about businesses, products, and employees is nothing new, but ComplaintService.com has made it that much easier.

Enthusiasm, Energy and Success Are Critical Keys For Providing Excellent Customer Service

No great success is ever attained in life without the surmounting of obstacles. In every life there are challenges. Some people view challenges as problems, others view them as opportunities.

Who Decides Good Customer Service?

Remember the movie “Miracle on 34th Street”? Sending people to Gimble’s did not hurt Macy’s in the least. In fact, it endeared customers to Macy’s for being so helpful.

Business Owners - Why You Should Send a Thank You Gift Basket to Your Clients

By taking the time to give a new client or even your current clients a thank you gift basket, you will not only be pleasing your client, but you may also gain a few new clients from the gift. That is why it is advised that you at least consider giving thank you gift baskets to your clients, even if it is just for a trail period.

Work From Home As An E-Mail Customer Service Agent

I tried to push home the fact about the importance of customers to businesses and how to satisfy them 100%.

Five Tips to Industrial-Strength Customer Service

The most valuable thing that you give to your customers isn't a product. It's the service they get when they call or visit your place of business. You could have the most valuable product in the world, but if you don't have customer service to match, you've got nothing.

Creating Customer Service Excellence

In a fast paced, dynamic environment like a customer facing group, there is potential for great wins and some losses as far as attracting, gaining and retaining customers go.

Dedicated Support - Superior Products - Software Company Still In Business After 20 Years

AIQ Systems first stock trading system was introduced 20 years ago. Artificial Intelligence system technology was the launching pad for AIQ's revolutionary software. Steve Hill, President of a small and susccessful stock market software company shares the secret of success. This interview was conducted by David Vomund, editor of the Opening Bell Magazine.

Top Ten Ways to Lose a Customer

No matter how many visitors you are able to attract to your website, there are still ways to lose them before making a sale. Below are the top 10 ways to lose a paying customer.

How To Build Influence Through Customer Service

As a customer, when we receive great service, we become accustomed to predictable, pleasant outcomes. Our service provider benefits by developing a more positive, more productive business relationship. They also develop more influence. Influence - the ability to get others to do what you would like them to do, in the absence of direct authority - stems from proactively doing things to develop positive, productive relationships. And providing great service is a way to do just that.

Meeting Tangible Needs

Delivering unparalleled service means meeting customer needs. It's simple, but not easy. Much of the time, when we lose customers, it is because we fail to address our customer's tangible needs.

Business Etiquette 101

Good manners put customers at ease, and comfortable customers come back. One way to genuinely create better results, and the resulting increased profits is to appreciate your customers.