Four Questions to Boost Collaboration

Tighten bonds now with your customers, suppliers, managers, employees, colleagues, friends and family. These four simple questions will get a dialog going, and keep your relationships growing...

Winning and Losing in the Pit Stop

Frontline service providers are key drivers in great service organizations. But don’t forget the power of the ‘back-end’ to win or lose the race! To win in the front you need great support in the back...

Credibility Comes from the Customer

Industry partners should cooperate to build a better future. But remember, the greatest partner for your prosperity, progress and promotion is a truly delighted customer...

Ban the Internal Customer

Internal Customer’ is a phrase often heard in business. Usually this refers to one department (the internal customer) receiving work from another department (the internal supplier).

It's a Lose-Lose-Lose Situation

One customer complained when served by a 'Trainee' at a five-star hotel. If served by someone not entirely qualified, he wondered, should he pay a less-than-qualified rate?

The Cheesecake of Tomorrow

At an elegant resort in Mauritius, the dessert menu was rather sparse. One customer asked the waiter for 'The Special Dessert of Today.'

If Not This Time - Perhaps Later

Ever worked hard on a proposal and not been awarded the contract? When it happens to me, I say 'Thank you.' My follow-up notes read like this:

Leave This Place Better Than You Found It

I stepped into the restroom of a large office building before a meeting. The paper towel dispenser had come unhinged and fresh towels were scattered on the floor. Many were wet and had been stepped on by those who came before me.

The Conference Rate in Los Angeles

I was making arrangements to attend a conference in Los Angeles, California.

Another Customer Service Training Article from Ron Kaufman

Kim in Colorado posed this question: 'How do you find time to work on customer service when each day is already filled with seemingly impossible to complete tasks?'

Have You Learned to Savor the Victory

Making a living usually means generating an income, closing a sale or turning in a profit.

Make Customer Satisfaction a Company-Wide Focus

We’ve heard all the slogans: companies promise to treat their customers like royalty. It's clear that for many companies, customer service never transforms from a slogan into a way of doing business. But any business can become a champion of customer service. Here are 5 ideas that will help your company focus on total customer satisfaction.

Understanding How Internal Customers Learn

People make up your business. Without them, there would be no products, communication, management, or customers.

So, Your Customer Has A Complaint - Part 1

Your customer has a complaint or problem with your company's service or product? What should you do about it?

800 Number Directory Helps Take Care Of A Baby

You are always sure to find an endless amount of stores on the internet, but calling them to find out information isn't always feasible. Many of them do not have 800 numbers, or a toll-free solution to reach them.