Partnership Power: A Smart New Way to Improve Your Business and Your Life

In the beginning, great products were enough to guarantee your business success. With product sophistication, 'six sigma' manufacturing and zero defects you could consistently beat the competition.

Give Yourself a Vigorous Visual Audit

This Ivy League institution is a powerhouse of education and research. But you wouldn’t know it from the huge cracks and peeling paint on the walls of the Student Union.

The Power of a Pregnant Pause

The busiest maternity hospital in the world is my client. They were once listed in the Guinness Book of Records for 'most babies delivered in one year!'

Beta Means Never Having to Say You're Sorry

I recently heard a technology presentation from a young but experienced CEO of a big 'clicks and mortar' organization. He told the large audience confidently, 'Beta means never having to say you're sorry.'

In Customers We Trust

I was in Boston and wanted to buy a homeopathic remedy for my young daughter. At 9:10 pm I drove up to a local health food store, Bread & Circus.

Leave This Place Better Than You Found It

I stepped into the restroom of a large office building before a meeting. The paper towel dispenser had come unhinged and fresh towels were scattered on the floor. Many were wet and had been stepped on by those who came before me.

The Conference Rate in Los Angeles

I was making arrangements to attend a conference in Los Angeles, California.

Make Customer Satisfaction a Company-Wide Focus

We’ve heard all the slogans: companies promise to treat their customers like royalty. It's clear that for many companies, customer service never transforms from a slogan into a way of doing business. But any business can become a champion of customer service. Here are 5 ideas that will help your company focus on total customer satisfaction.

How to Deal With a Customer Complaint

I got a customer with a complaint screaming down the phone at me, what do I do? Do not go on the offensive but listen to their problem then repeat it back so they know you fully have grasped the problem from their angle on the matter. Thank them for bringing the situation to your attention. You cannot fix what ...

Should You Take Care of Your Customers?

There is no doubt that the customer should be at the centre of every business strategy and yet, it often feels like focusing on them comes as an afterthought.

800 Number Directory Helps Take Care Of A Baby

You are always sure to find an endless amount of stores on the internet, but calling them to find out information isn't always feasible. Many of them do not have 800 numbers, or a toll-free solution to reach them.

Business Opportunities: Are We Giving The Business Away?

Is the West losing business to the East or giving it to them? At first glance, it appears that the West is losing the business, but perhaps the truth is not in the appearance.

Instant Profit Booster - Great Customer Service

Want to instantly boost your profits? Consider how well you're handling your unhappy customers.

Motivate Team for Outstanding Customer Service: Six Secrets of Customer Service Motivation

So how do we support and motivate our customer service team to give outstanding customer service? The following are six secrets to motivate your customer service team to give exceptional customer service to your customers:

What is Customer Service? Ten More Things to Remember!

Ask yourself why you love your favourite restaurant. Chances are that you frequent a restaurant because they offer great food and a warm ambience. But what exactly is customer service? Of course, the successful retailer knows that the answer is all of the above.