Another Customer Service Training Article from Ron Kaufman

Kim in Colorado posed this question: 'How do you find time to work on customer service when each day is already filled with seemingly impossible to complete tasks?'

More is More Than Enough

During the holiday season, and in business generally, we can hear the pursuit of more: more money, more customers, more profits, more food, more clothing, more friends, more time, more more.

Perfect Lives

We quest to shape our perfect lives. The right job, the right clothes, the right weight, the right car.

The Airlines Are Suddenly Trying Harder, Top Customer Service Speaker Says

My flight from Miami to Los Angeles the other day was something special. Although the 757 was filled to the gills with passengers, which is a circumstance that makes most flight attendants especially prickly, ours did their best to smile throughout the entire trip and to actually thank customers for their business. Apart from hearing the customary phrase, “Thank you for flying with us,” during the initial announcement, and when leaving the plane, I’ve never heard this reinforcing phrase or anything like it being uttered DURING the trip. One of the flight attendants said, to more than one passenger, “It is nice having you aboard!” When was the last time YOU heard that line? I scanned my memory banks, and I don’t think I’ve heard it uttered once, during a couple of decades of flying quite regularly, says Dr. Gary S. Goodman, top speaker, and frequent expert guest on radio and TV, worldwide.

The A.C.E.S. Model Of Exceptional Customer Service

Individuals and companies can improve lackluster customer service by diagnosing which of the three variables are at the source of the problem: Exceptional customer service is a function of an attitude of service to others, task competence and empowerment to deliver excellence.

Business Opportunities: Are We Giving The Business Away?

Is the West losing business to the East or giving it to them? At first glance, it appears that the West is losing the business, but perhaps the truth is not in the appearance.

A Sure Fire Way to Say You Do NOT Care About Your Customers

There are many ways to show your customers that you care about them. Let me share one that tells your customers that YOU DO NOT CARE ABOUT THEM. Remember, my friend, that in business it is sometimes the little things that begin to tear down the company that we have worked so hard to build.

Edge Out the Competition: The 7 Keys to Service Excellence

Is your customer service strategy being utilized to enhance your competitive edge? Or is your current strategy laying a foundation for ultimate failure in your industry? Successful customer service mandates the Seven Standards of Service Excellence to assure that customers come back time and time again.

What’s the Impression You Leave?

First impressions are critical to your business. Customers use their first impressions to decide whether or not to do business with you.

Paralegals Practice Unparalleled Phone Propriety

Support your boss by handling phone calls with tiptop professionalism. Phone calls are the initial bread and butter of your attorney's practice. Don your gloves and use your finesse in handling them.

Five Musts of Good Customer Service

The customer is what keeps a business fueled and running. Without the customer, there would be no business, and keeping customer happy and coming back is of the utmost importance.

Enhancing Customer Shopping Experience

Hand written boards, posters covering the door and walls, lack of lighting, untidy displays convey that you are not serious about business. So retailers need to create an environment that not only attract customers but also give feeling of comfort and satisfaction, which act as inducing factor for their next visit.

What is Customer Relationship Management?

With the high volume of Customer relationship management happening via the telephone and internet, it's crucial to understand the world of crm software. But before we get too deep into crm software, let's start by defining what Customer relationship management really means. The crm in your business and your neighbors is probably the same concept which is: a methodology, software, or internet system that helps an enterprise manage its customer database and customer contact in an organized way

Contact Center Services

In today?s business environment, contact centers play a vital role in improving customer care relationships. They are expected to offer challenging customer care services and also retain high-value customers.

How to Communicate Confidence When making Collection Calls for your Business

It is essential to communicate confidence when you are speaking to past due customers or debtors. You must stay in control of the call and the only way to do this is by being confident and prepared.