You Have Two Ears and One Mouth for a Reason - Listen to Your Customers

When I was a child, my grandmother told me we were all given two ears and one mouth for a reason. It is something that I have found very useful to remember in both my private life and in business.

5 Ways to Avoid the Biggest Bottleneck In Your Business

What's the biggest bottleneck in any business? Besides sales, this often overlooked feature of any business could be causing you lost sales and your long term success. Use these tips to reduce the most costly (and annoying) bottleneck with businesses today.

The Importance of Customer Satisfaction - Why You Should Focus and Train Your Employees

The importance of customer service to satisfaction levels and corporate profit cannot be understated. Customers must become 'apostles'.

Advocacy Can Be Oh So Much Fun

Being a customer advocate is only limited by our creativity and knowledge of the customer. Being a customer advocate is greatly enhanced by the fact that you are working side-by-side with other committed customer advocates who also care a great deal about this specific customer.

Make Customer Service Your First Priority

Every interaction you have with a customer or potential customer defines the quality of your customer service. Good service does not mean giving customers what they want every time they ask for something. It is impossible for you to provide everything.

Don't Let Your Phone Kill Your Business

Business to Business relationships come to expect a certain level of professionalism, from the first telephone call to the final delivery.

A Little Pride Goes A Long Way

In today’s competitive world, the small things sometimes measure the fine line between success and failure: The caring smile of each employee, the extra effort to meet a deadline, one final check of a job before it goes to the customer, and the moment you take to add one last touch to your best effort.

Your Role As A Team Player

Teamwork demands that all departments provide service to the internal customer who is on the front line serving the external customer. That means you are responsible for serving other team members and they are responsible for serving you.

Staying in Top Condition to Serve Customers with Excellence

The essence of excellent customer service is going beyond the expected. Here is some information to help you stay proactive.

Call Center Customer Service

Every time your business phone rings it is an opportunity to provide exceptional service to a customer. Be courteous, be polite, and your customers will love you for it.

Avoiding Useless Confrontation

If you are like most people, it will not take long to encounter a situation where you feel slighted in one way or another by someone you are trying to do business with. When these situations arise, it is helpful to know how to approach the problem in a way that results in getting the results you want without throwing gasoline on the flames. With a careful choice of wording, you can turn a negative into a positive, and get the offending party to tumble over themselves to make things right.

Online Shopping To Result In Increased Complaints This Christmas

A new survey predicts that customer service departments are set to be deluged with an increase in complaints this Christmas as more and more users move to online shopping.

Is the Customer Always Right

We are the operators of a small holiday apartment business, in Perth, Western Australia, advertising only on the internet. We are constantly amazed by the things people will say to try to get a reduction in rates, or a refund. It seems that some people think that by demanding, complaining or being plain obnoxious we will decide to give them something for nothing. Of course we could just charge extra so that ...

Would You Make This Mistake, Too?

A storeowner told me a story recently that I think probably every storeowner has dealt with at one time or another. He has a very liberal return policy. If something is wrong with an item, he will make it right, period.

How Do Businesses Survive Today With So Much Incompetence?

Have you tried doing business with a major corporation lately only to be left angry and in total frustration? The levels of incompetence seems to be rapidly growing by the day. Common sense has left us forever and has been replaced with the ever-growing ignorance, emotions and incompetency of these screw-balls that are running the asylum.