The Extra Mile Principle

Defining your home-based business if a good first step. Defining your customers is a close second. Keeping your customers is imperative. What are the traits of good customer service? This article fills in the blanks.

Monitor, Measure and Manage Your Arbitrary Customer Service Reps

When reps have the power to act arbitrarily, service suffers, says Dr. Gary S. Goodman, top speaker, and best-selling author of 12 books including, MONITORING, MEASURING & MANAGING CUSTOMER SERVICE. (Jossey-Bass/John Wiley)

Best Marketing Strategies, A Bread Baking Recipe For Business Owner Success

As a business owner you must have all the right ingredients to have your customers coming back to buy more products or services. It is a recipe for businesses to follow that will bring long term success in any business. Find out what special ingredients you need to have long term business success.

Customer Service: The Lost Art

Have you noticed that the level of service that you receive as a consumer is not what it used to be? In today's markets, one would think that companies would be attentive to the needs of their customers and try to supply them with a high level of service. In this article, we will discuss how to supply a level of service which will retain our customers, and perhaps even attract new ones.

Your Service Sucks!

I didn't realize how bad service had become until recently when I tried to get a brand new dryer repaired under warranty.

Why More Customers Aren't Complaining About Shameful Service

I earn a living training service folks and their managers to be better in their occupations, so you might expect me to not bite the hand that feeds me; to be respectfully silent about corporate miscues.

10 Top Ways To Keep Customers Buying

It's one thing to get customers to purchase your products and another to have customers continue to buy from you. This article is going share with you the top 10 ways to keep your customers coming back for more.

This Call Is For You

Rude and Angry customers are the perfect customers and I'll tell you why.

Call Centers for Sale

Also known as monitoring centers, call centers are communication hubs where telephone calls and e-mails are effectively used for marketing products and services. These are primarily used by telemarketing companies, IT companies, mail-order catalog organizations and other large organizations. Call centers for sale listings help buyers to acquire a rare business in any part of the country. As in the case of other business properties, selling a call center at a high price is a risky job for the owner.

Call Center Tracking Software

Call center tracking software enables call center managers to have a complete record of every call and other transactions made by call center agents and customers. The software has easy to use features and allows even newly hired agents to keep track of their interactions with customers.

Call Center Innovations

Call center innovations refer to the deployment of customized software solutions that fundamentally changes the way call centers have traditionally tried to balance the appropriate levels of customer care with call center operating efficiency. Innovations help call centers to remain profitable, offer better services to customers, and stay ahead of competing call centers.

Long Distance Call Center Solutions

Long distance call center solutions consist of logically designed software systems that integrate the information stored in the database for providing easy accessibility to both call center agents and customers. The software helps in reducing the number of long distance calls directed towards the call center with the use of alternative channels enabled by the software.

Reusing Corrugated Boxes for Shipping

When can I reuse a corrugated box for shipping? There are some pitfalls in reusing corrugated boxes to ship products back. Here are the problems to avoid.

Measuring Customer Satisfaction - Six Steps in Conducting a Successful Survey (Part 2 of 3)

There are six steps in conducting a successful survey. They are: Decide on your objectives
Determine who should complete the survey
Develop the survey
Administer the survey
Analyze the results
Communicate the results

R.E.S.P.E.C.T. - Your Client's Communications Preferences

Are you dodging business success by ignoring your client's preferred method of communication?