5 Steps to Exceed Customer Expectations

We all have a common set of expectations from certain industries we do business with that we won’t compromise if those expectations aren’t met. When is the last time you weren’t alarmed by a power outage even if it occurred after a major storm? If you were to think of your company in the same light, what would be some things your customers have come to expect that are deal breakers if you don’t live up to the industry’s established and implied expectations?

Forget About Customer Service & Satisfaction: Pursue Customer VALUE

For the longest time I have been uncomfortable with the various labels we place on our customer facing activities. They are referred to as

Where is the Love in Business Today?

When we swipe our plastic or order online, what do we get besides a printed receipt? Can businesses do more to warm up the shopping experience? They can and they should!

Answer Seven Powerful Questions to Deliver Superior Service

Powerful questions force us to think deeply on the topic about which we chose to ask the questions. Powerful questions are ambiguous and evoke accountability. Here are seven questions we should all ask to unravel what is required to deliver superior customer service.

Service Without the Smile or Common Sense

If you are in a service-providing position (if you have a job, this means you!), you must constantly remind yourself to be focused on service. We all have bad days or are preoccupied with personal distractions. We may have just finished dealing with a high-maintenance customer that did everything to get under our skin and left us in a not-so-service-friendly attitude. Does that mean we unload on the next person? No.

Attracting Customers Through An Improved Shopping Experience

So many new shopping malls and supermarkets are put up every year. Many more are already in business. These shopping malls and supermarkets compete with the same customers, and because there are so many establishments of their kind, these companies are making huge efforts and spending huge amounts of money in order to maintain their clients and attract a lot more.

May I Put My Hand In Your Tea-A Lesson In Wilful Ignorance

It can't be that every business owner embarks on a quest to make life unpleasant for their customers. Certainly there are those who despise their clients but most are genuinely shocked when you have had an unpleasant experience. Their complaint is usually that they did not know.

How Many Squares Do You See?

Draw a square on a piece of paper. Now divide that square into 9 equal squares by drawing two lines down and two lines across. How many squares do you see? Did you say 14? Correct. If not, looker harder. The 9 square mind teaser is a well-worn example of how motivation speakers explain the concept of lateral thinking. In other words, looking beyond what the eye first sees. Looking more intelligently.

Poor Customer Service Cost

Why do some customers never return? What can you do to increase customer retention. Start by understanding the cost of poor customer service and how to recover from the lose.

Good Customer Service Turning Refunds Into Big Profits

Good customer service is an easy way to keep ahead of your competition. Learn how even customer refunds can have a huge upside when it comes to profits. Company’s that are able to see the seed of opportunity in customer refunds will have cheer leading loyal customers who will be good log term assets.

Are You A Dog Running A Cat Store?

Sometimes we find ourselves looking at the world with the wrong set of eyes.

Customer Service Tips-How To Look After Your Customers More Professionally

I'd like to offer you a few customer service tips in this article. Great customer service is more than just giving the customer what they want. It is also giving them what they need. Great customer service involves taking the time to learn more about your customers and making sure that their goals are met, sometimes even to the detriment of your sales.

Why Is Good Customer Service Essential And Who Is Responsible For It?

Tempers flare and voices rise, but does your good customer service vanish? These are just a part of your day-to-day life in the market place in any business establishment. Customers and consumers are becoming more and more demanding-

Customer Service is Not a Department

The only reason your company exists is to solve problems for customers. If you do not do this well the customers go away and your company ceases to exist. I have often marveled at how huge corporations place minimum wage employees in their customer service department and then wonder why their sales have gone down. Customer service in not a department of your company. It is what your company does to keep and earn trust in the marketplace.

Why You Need to Know Your Customers Better

Knowing who your customers are and what they are passionate about is crucial to getting more shoppers in the door. Work to improve your relationships with your existing customers. You will learn more about what your customers need, and they will start to tell their friends about you.