Love Makes Business Success

Discover the secret to success that Barbara Walters and Oprah Winfrey use everyday. There are many reasons for success in any field but this is by far the most powerful strategy you could ever use. I have never seen this strategy not work so try it for yourself and catapult yourself to success.

How To Find Out About Customer's Credit History

If you're in business then there will come a time when you'll want to make a supply to a customer who will pay you at some later date for the product or service that you supplied. This is a standard and normal way of working for many businesses and one, which works well most of the time. Unfortunately there can be bad apples in any barrel and if you don't know how to find out about your customers credit history then you're leaving yourself open to bad debts...

How Customer Service Affects Business Success

Word of mouth advertising is the best marketing tool a company can hope for. You can’t put a price on a referral from a satisfied customer. It’s likely a customer service agent made an impression that generated this type of referral. With the cost of advertising at an all time high, what would you offer an employee that continually generated business by impressing your customers so well they refer you in a casual conversation with colleagues.

SSTOP! 5 Steps to Approach Complaining Customers

SSTOP will help you diffuse anger, change minds and offer approachable service!

Work From Home Answering Phones

One way to work from home is to hire yourself out to companies wanting to hire people that want to stay at home and work. This is known as telecommuting.

Customer Service Tips-How To Look After Your Customers More Professionally

I'd like to offer you a few customer service tips in this article. Great customer service is more than just giving the customer what they want. It is also giving them what they need. Great customer service involves taking the time to learn more about your customers and making sure that their goals are met, sometimes even to the detriment of your sales.

Customer Rights And Making A Complaint

Having taught business management, marketing and customer service for many years I decided to write a short article the rights of the customer and how a dissatisfied customer should go about making a complaint.

Do I Really Need a Toll Free Number for My Business?

Toll free numbers are no longer only for big corporations. If you have a business today, and want to be seen as serious, you absolutely need a toll free number.

Rural Michigan - Building a New Industry

In the past couple of years, an increasing number of State Agencies and financial firms have been re-addressing cost cutting solutions by sending customer service jobs to rural areas of the United States, where labor costs can be dramatically lower and where skilled labor forces are available.

Are Your Customers Keeping Score? You'd Better Believe It!

Everyone keeps score, including your Customers and your Regulars!

Should You Take One of Their Free Customer Reward Cards?

Dr. Gary S. Goodman's wallet is so fat with loyalty program cards that it barely fits into his pocket. Worse, according to this top speaker, international consultant, and President of Customersatisfaction.com, most of these clubs and frequency plans are NOT REWARDING AT ALL.

Customer Service - On A 1-10 Scale It Was 12.5

You can't fake good customer service. It's either good or it's not. My preference is for good customer service and this describes a perfect example of what it should feel like.

Back to the Basics

There are many things that lead to success in life and in business. One is the development of good character traits, especially honesty.

15 Principles for Complete Customer Service

I'm simply going to list these fifteen principles for complete customer service and let you draw your own conclusions regarding the following questions (these need to be answered in sequence): • Is this principle really important for my organization? • If it is important, are we actually implementing this principle consistently and thoroughly throughout the organization? • If we are implementing it, is it proving to be effective? In other words, is this principle actually working to consistently deliver complete customer service to every customer every time? • If it is not effective, what is the first thing that needs to be done to improve its effectiveness? What resources do we need to get this done? Who needs to be involved in developing and implementing this first step? When you answer these questions in the order listed, you'll quickly discover where the weak points are in your internal process chain of customer service AND what you can do quickly to strengthen or change them for immediate improvement. Here are the 15 principles . . .

Greet to Great - 3 Ways to Master the Welcome

Are you a Master of the Welcome? With these three tips, you'll have front line success!