Good Customer Service Turning Refunds Into Big Profits

Good customer service is an easy way to keep ahead of your competition. Learn how even customer refunds can have a huge upside when it comes to profits. Company’s that are able to see the seed of opportunity in customer refunds will have cheer leading loyal customers who will be good log term assets.

The Ten Easiest Ways To Lose Your Customers

Most of us are involved in some form of business acquisition for our respective companies. We all know that winning business often requires a significant investment in time, resources and energy and that the thrill of the chase is an exciting one. Isn’t it a shame that sometimes the customer, who you worked so hard to win, cancels the order during the initial stages because someone somewhere has let them down.

Buyer Beware the Extended Warranty – Deal or No Deal

Is an Extended Warranty a good investment for consumers of electronics or appliances? Research by Consumer Magazine determined the answer to be NO. What you should know about extended warranties and why do stores offer them is the topic of this article.

Customer Service In An Instant Gratification Age

We live in an instant gratification age where customers want their questions answered now. Your customer service strategy should include a number of ways to get information to your customers fast. Here are a couple of places to start.

Under Promise-Over Deliver

As I sat at lunch with the young insurance executive, he raised a question. He had an exclusive contract with an insurance company to sell only their products, but his agents wanted to sell a competitive product as well. My friend wanted to know if it would be morally right to do this through another company in which he had a vested interest. I reminded him that he had made a covenant, a promise.

Do I Really Need a Toll Free Number for My Business?

Toll free numbers are no longer only for big corporations. If you have a business today, and want to be seen as serious, you absolutely need a toll free number.

Rural Michigan - Building a New Industry

In the past couple of years, an increasing number of State Agencies and financial firms have been re-addressing cost cutting solutions by sending customer service jobs to rural areas of the United States, where labor costs can be dramatically lower and where skilled labor forces are available.

Customer Service - On A 1-10 Scale It Was 12.5

You can't fake good customer service. It's either good or it's not. My preference is for good customer service and this describes a perfect example of what it should feel like.

8 Tips for Keeping Your Current Customers Happy

Every business owner knows without their customers they do not have a business. Finding customers is only the first step in running a business. Keeping them for the long haul is the most important thing a business needs to do.

Customer Rewards

The idea of a customer reward program is to first get customers interested in your product. That is often achieved by introductory incentives. These incentives might be the lure of free car wash to the first fifty people to pump gas at the new gas station at the corner of East and Vine St. Or it could be a credit card promising not to charge interest on the new card for the first three months of activation. A publishing company might promise a huge raffle with the names of all first time subscribers. The incentive offered to real the customer in depends on the company, the type of product they are promoting, and the type of customer they are hoping to attract.

Greet to Great - 3 Ways to Master the Welcome

Are you a Master of the Welcome? With these three tips, you'll have front line success!

10 Big Ideas on Creating Insider Buzz

As I stated in a previous article, every customer wants to be an Insider. Here are ten more tips to make that happen for your customers.

How Far Can Customer Service Help In Medical Staffing

This article talks about the need to provide customer service as a medical staffing agency. How important it is, and how easy it is to gain, but how difficult it is to regain once lost. The lack of customer service will cripple any medical staffing agency.

How To Give Good Service

A riff on giving and getting a good service, both on and offline. Will the future regard the online services kindly or harshly? It is not that safe in the offline world anyway.

6 Great Ways to Really Annoy Your Potential Domestic Customers

6 tips on how NOT to treat your potential domestic customers.