Replying to Emails & Phone Calls-When Is A Good Time?

How often do you answer your emails? Do you respond to them right away or wait until the end of the day? This is a small dilemma that comes up quite often for self-employed individuals.

Handling Customer Complaints With Class

If you currently do not view customer complaints as a valuable opportunity, you are ignoring a very effective strategic tool for success. In more than 35 years of professional experience in marketing, I can assure you that the effective handling of complaints and a good service recovery strategy are very valuable marketing opportunities. The sad news here is that many businesses simply do not accept this and squander many opportunities to grow their business. I suggest a way to view complaints is to look at the complaints received and then develop and implement an effective means of managing complaints to produce positive outcomes for the customer and your business. Here are 10 things to do to manage complaints in a classy manner.

Why Businesses Today Fail - Part 1 Customer Service

The only way a business in our current century will ever last is if they put the customer as their number one goal. Each year there are so many new business popping up and most people wonder why over 95% of them will not make it past their first year. Originally I was just going to write a one page summary of what a business needs in order to survive but there is no way I can sum all of this up in only one page.

Persuasion Tip in Dealing with Irate Clients

Having an upset client is one of the most challenging situations a salesperson can face. Here are some persuasive ways to pacify the angry customer.

Please Don't Make Me Change Vendors

Taking your long-term customers for granted and giving them less-than-wonderful-service is a slippery slope to customer defections, lower sales, and a business in decline. Focus on continuing to give your customers full attention, great service, and they won't defect.

Customer Service - On A 1-10 Scale It Was 12.5

You can't fake good customer service. It's either good or it's not. My preference is for good customer service and this describes a perfect example of what it should feel like.

8 Tips for Keeping Your Current Customers Happy

Every business owner knows without their customers they do not have a business. Finding customers is only the first step in running a business. Keeping them for the long haul is the most important thing a business needs to do.

10 Big Ideas on Creating Insider Buzz

As I stated in a previous article, every customer wants to be an Insider. Here are ten more tips to make that happen for your customers.

Service VS. Location - Which One Wins?

So it comes down to the location of your business, which does not look that promising. You are at the end of the mall, the wrong end. You have major competitors nearby, ones with deep pockets. Do you stay in this location, how can you compete, profitably. In 2005, we assisted a company with this problem, while increasing sales 25 percent two years in a row over each previous year. How did we do it?

No One Answers The Phone But The Sales Department

Best-selling author describes his frustration in trying to talk to someone in the companies he does business with.

6 Great Ways to Really Annoy Your Potential Domestic Customers

6 tips on how NOT to treat your potential domestic customers.

Should You Give a Refund?

Sometimes businesses mess up. If or when you do, should you give a refund, or something else?

Customer Service And Satisfaction In The Resort Industry

Resort is a place that provides recreation and entertainment particularly to vacationers. Resorts offer first class convenience, starting from indoor and outdoor swimming pools, sports activities and instruction, water recreation, top of the line customer rooms, and dining at place. Many resorts are situated in tropical or exotic places, one of the major attractions for people wishing to have an advantage of living and experiencing lifestyles in exotic places.

Businesses with Large Client List Save Big with Custom Greeting Cards

If you have a client list that is continually growing, you also know how difficult it is to stay in contact with those clients, especially if you're a one-man show. One way to improve your relationship is to send out cards to keep those clients close.

Courteous Customer Service

Customer service and courtesy always go hand in hand. Customer service is not customer service if it is not courteous. Courtesy is usually defined as politeness originating from kindness and exercised habitually.