Customer Rewards

The idea of a customer reward program is to first get customers interested in your product. That is often achieved by introductory incentives. These incentives might be the lure of free car wash to the first fifty people to pump gas at the new gas station at the corner of East and Vine St. Or it could be a credit card promising not to charge interest on the new card for the first three months of activation. A publishing company might promise a huge raffle with the names of all first time subscribers. The incentive offered to real the customer in depends on the company, the type of product they are promoting, and the type of customer they are hoping to attract.

What Are You Measuring your Customer Service Department With? 7 Things to Look For

Here are 7 ways you can measure your Customer Service Department.

A Lesson From the Logman

Those who know my interests know how I love to study business situations. Today from an un-expected source there was a great example of good customer relations and business practice. With the holiday coming I had ordered a delivery of logs for our hearth.

Judgment Day: Assessing Your Service

Many companies are realizing that it is high time they ramped up their service delivery. This article discusses assessing the service level you currently have, the service level you want to have, and how much skin you want to put in the game to attain that level. Customer service is about action, not talk. And while talk is cheap, action takes commitment, from senior management on down to the front line personnel.

The Online Store With The Best For Less

We are an online provider of a huge selection of electronics, jewelry, home decor, housewares, sports, auto parts, office supplies, and much more for a fast growing number of customers. We have built a solid reputation as a reliable, efficient and dependable business, offering our clients enormous variety of products at rock bottom prices.

Should You Give a Refund?

Sometimes businesses mess up. If or when you do, should you give a refund, or something else?

Hotel Industry - Customer Satisfaction

Traditionally, the hotel used to be a place of living for some period of time, though the time changes and modifies the usual demands to the convenience and service in particular. Reflecting the downside demands presented by another year of record benefits, the lodging industry finds itself at a five-year low for customer comfort, according to the 1998 industry data of the American Customer Satisfaction Index. The only cross-industry measure of consumers' perceptions of products and services in the USA, the Customer Index rating offers that hotels need to start concentrating their attempts on forming a loyal, satisfied client base.

Some Advantages Of Sending Out Cards For Your Business

Keeping in touch with your customers can have some very beneficial effects on your ROI. Sending greeting cards and postcards is an extremely effective way to make some points.

The Forgotten Customer

Good companies would never forget about their customers. Or would they? We examine why the status of our internal customers usually doesn't match that of the external ones.

Digital Signage - Cutting Out the Cacophony

With the help of a little technology troublesome audio sources can be tamed on the digital signage beast. As digital signage technology enters its next phase as a hybrid, interactive medium combining the power of linear content with branching interactive functionality, volume is likely to rise, literally...

From Call Center Blues To Call Center Green

Like many old school call centers, TeleWorkers are required to sit in brick and mortar facilities, in cubicles, in neon lighting and for perhaps a dozen hours at a time. The Wall Street Journal reported a few months ago, the average call center employee duration is 90 days. It is reportedly one of the most dissatisfying jobs, with a supervisor leaning over your shoulder and taking note of your bathroom breaks, with performance pressure and so much of the same.

Customer Service Tips - Serving Without Burnout

If you're troubled by customer service issues, try this approach and start to respond to the customers' complaints with integrity, dignity, curiosity, and a commitment to resolution that serves both parties.

Three Lessons Learned From A Cancelled Flight

Imagine being stuck in an airport with your flight canceled. Now imagine meeting an airline employee who was committed to superior customer service.

Does Your Car Know The Time?

Companies that think first of customer needs or ways to add to the buying experience will create stronger bonds and retain their customers longer. It's even better if you can figure out how to do it at little or no cost.

How to Handle Customer Complaints -- A Look at Customer Retention

Customer service can be somewhat of a fine art at times. An unhappy customer can challenge business owners today on a multitude of levels. For many, the simple thought of dealing with an unhappy customer can make some business owners break out in a cold sweat.