Digital Signage - Cutting Out the Cacophony

With the help of a little technology troublesome audio sources can be tamed on the digital signage beast. As digital signage technology enters its next phase as a hybrid, interactive medium combining the power of linear content with branching interactive functionality, volume is likely to rise, literally...

Going Virtual, Way Cool

Anytime you call 1-800 anything you are calling a call center. Your call might be directed to Salt Lake City, to the Philippines or to India, but it is likely going to a brick and mortar facility at a great expense to the company at hand. A call center is any sort of telephony operation handling sales, customer service, inbound or outbound needs of a company. When a company forms and realizes it needs these services fulfilled, up until recently it had very few options.

A New Wave Of Call Center Technology

Call centers were once seen as an extremely cost-heavy and commitment-engaging endeavor for businesses. One company set out to change all that. Freedom TeleWork created a virtual call center with all the bellsand whistles of a traditional call center; including predictive and progressive dialing, chat, IVR, skills-based routing and click to call but they added a very key element to their solution, manpower. What makes FT so unique is having created the first international community of TeleWorkers.

Hey, It's Your Attitude Man

The tip of the ever growing poor Customer Service iceberg begins with Attitude.

Customer Service – Customers Serving Customers?

How do you find a perfect balance in managing customer service issues? What if existing customers had a way to help? Could they? Would they? Many customers would be highly motivated to provide assistance. Find out why.

True Cost Of Bad Telephone Etiquette

What's a phone call worth to your corporate image, brand equity, and profitability? Do your front-line employees complement your sophisticated, state-of-the-art phone system?

The 3 P's of Management in a Customer Service Department

When looking for a place to start analyzing, why not start with one of the 3 P's?

Opening A Dollar Store - Don't Leave Customers Standing

Are you opening a dollar store? If so, you will likely hear about the importance of customer service. However, most of the time this information is focused on providing customer service as customers are shopping in your store. What you may not hear is the importance of never allowing customers to wait to pay for their purchases.

How Do I Answer The Phone?

Save money with our idiot proof guide to getting your phone answered!

Dr Phil, Dr Clueless, and Dr Any Day Now

Have you ever been to a restaurant with lousy service? Even though the food is good, you won't go back because you refuse to be treated poorly. Have you ever stopped frequenting a retail establishment because you became tired of lousy service by a workforce that has no work ethic and perhaps give off those signals that they're doing you a favor? Think about an establishment that no longer has your business because the way they do business is just plain terrible.

Handling the Nightmare Customer

I received this inquiry asking how I would assess this Customer-Gone-Wild episode. After I share it with you, I'll affix my answer, which I hope everyone will find useful.

A Help Desk is a System Designed to Help and Support

A help desk solution is becoming a necessary part of business. Whether for a small startup or large Fortune 500 organization, a help desk can support customers, employees, and suppliers. The help desk will ensure the effectiveness of the company and ensure smooth company operations.

Opening a Dollar Store - A Simple and Creative Way to Satisfy Your Customers!

Are you considering opening a dollar store? To stay ahead of the competition it is important to develop methods that allow you to quickly know what customers are seeking. With that knowledge you can then quickly make the changes or add the products that they are seeking. Those newly added products should mean immediate higher sales for your store.

Customer Service - The Most Valuable Service You Sell

Business marketing is more complex than ever. Giant retail chain stores, online shopping and rampant franchising make it tough for individual businesses to stand out in the crowd. So, how can you woo and win today's over-stimulated consumer? It's easier than you think.

How to Lose Business in 10 Steps

Do you have too many customers? Are you making too much money? Does everyone want to buy your products or services without even talking to you? If so, you must be miserable. Making a good living and having a sound business is only rewarding for people who really want to work. If your money-making business is ruining your life, you must take action now.