Greeting Customers Sincerely

Nothing can start an encounter off on the right foot like a warm greeting. Too often, we make our customers feel unwelcome by greeting them with poker faces. We make them feel like an interruption when we should, in fact, be thrilled that they have chosen to call us instead of our competition.

Wedding Tents and Marquees

Are you planning a wedding? If you have always wanted a beach wedding or an out door ceremony, consider the benefits of using a marquee tent to host your guests. Outdoor weddings and functions are directly affected by the weather.

Where Does It All Start?

People will say that service starts with training. Actually, service starts with HIRING. HIRING the right people is the first step in spectacular service.

What is a Virtual Assistant Anyway

Virtual Assistants add great value to the success of other enterprises. Learn who they are, what they do, how they can help and where to find one!

A BPO Contract Protects Buyers Beware (Caveat Emptor) From Any Fraud

BPO also provides a financial, business and accounting advantage. If a buyer sells its plant and equipment to the outsourcer, these items disappear from the asset side of the balance sheet. This ultimately saves your capital account with greater return.

Opening a Dollar Store - What do Your Customers Really Want?

One of the challenges faced by entrepreneurs after opening a dollar store is staying connected to customers. It can be difficult to maintain a strong connection that allows you to understand the needs and wants of those customers. Yet without that information it is difficult to make changes that accommodate your customers, and thus to truly succeed over the long haul.

The State Of Customer Service Today

What is customer service? Ask a few people, and each will have their own opinion on what is good customer service. I have come to a define customer service in a very simple way. It is simply a method of showing respect for an individual in which you are in contact, either in person, over the phone, via email, or in your car; you will be in constant contact with people and in my view, all individuals are customers. Sadly enough there are few examples of good customer service out there and it seems that companies do not invest any effort into the current workforce to train them on the subject. What does this mean when our economy is largely service oriented yet lacks many examples of good customer service?

Epidemic Enthusiasm and Pandemic Pride

Every businessman knows that the key to turning customers into raving fans is to give exceptional customer service, to provide not only for the customer's needs but for their every want and desire even before they know that they have a want or desire. What eludes many business owners is how to provide that level of customer service. Literally hundreds of books have been written and seminars sold on how to improve customer service. Experts have employees imagining everything from mailboxes to Caribbean beaches all in the hope of improving customer service.

Customer Service - The President Murdered Grandma

Customer Service is one of the best ways to show how much you care and how much you are willing to pay attention to the needs of your customers. Customer service can be one of the best ways to foster customer loyalty, but a listening ear and follow through are essential - even on the Internet.

Leaning Toward Change

Failure to realise the full benefits of World Class Performance can often be attributed to aspects of organizational culture. Knowing your culture can provide a worthwhile starting point to the journey. This article describes the findings of an empirical study conducted within one organization, during its journey to World Class Performance through the adoption of ‘Lean’.

Managing Change - Get it Right

Managing change in organisations is a challenging, process driven exercise, unless you have been courageous enough as an organisation, to be enlightened and multi-inclusive in decision making.

Managing Change in the Workplace

How effective are you at managing and enjoyng change? These three tips will give you a new perspective on change.

Make Change Easy - Get Involved!

The level and intimacy of involvement in change makes a big difference to how people are able to respond. Taking 'control' of change can be fruitful, enlightening and, yes, enjoyable. If you are undergoing change, think it through, and then think how you can enable your people to get involved too...

The Change Management Process

Change Management is a critical piece for corporations. Large corporations depend on it for anything that affects their production environment. But what is change management at all? Change Management is the process that kicks in when a change is made to the production environment of a business. For the matter of this article we will use an Information Technology related case to explain Change Management.

Have We Learned Nothing About Managing Change?

I’ve spent the past twenty years helping individuals and organizations thrive on change. Yet, recently, I’ve seen leaders making some of the same mistakes I noticed two decades ago. Have we learned nothing about managing change?