11 Ways to be the Greatest Receptionist Ever

It all starts with YOU, the receptionist. Director of First Impressions...

Everybody Wants To Raid The Barn - Nobody Wants To Plant The Corn

The common misconceptions of free advice. What are the real costs?

So - You Want Better Customer Service

So, if you say you want better customer service, who are you telling when you don't get it? Why do you keep going back to the same places that don't treat you as well as you deserve. If you want better customer service you need to take action.

The Viral Value Of A Satisfied Customer

It seems obvious that you should strive to always satisfy your customers; however, many businesses ignore this very simple principle. Your existing customers are your most valuable asset, you must take care of them.

Effective Listening - For Delivering the Finest Customer Service

Researches show us that although 50%-75% of our daily communication time is spent listening, but we listen at only a 25% efficiency level. In other word 75 % of our communication efforts are: misunderstood, misinterpreted, rejected, disliked, distorted, or not heard.

Epidemic Enthusiasm and Pandemic Pride

Every businessman knows that the key to turning customers into raving fans is to give exceptional customer service, to provide not only for the customer's needs but for their every want and desire even before they know that they have a want or desire. What eludes many business owners is how to provide that level of customer service. Literally hundreds of books have been written and seminars sold on how to improve customer service. Experts have employees imagining everything from mailboxes to Caribbean beaches all in the hope of improving customer service.

Customer Service - The President Murdered Grandma

Customer Service is one of the best ways to show how much you care and how much you are willing to pay attention to the needs of your customers. Customer service can be one of the best ways to foster customer loyalty, but a listening ear and follow through are essential - even on the Internet.

Managing Change in the Workplace

How effective are you at managing and enjoyng change? These three tips will give you a new perspective on change.

Managing Change -- Endings Are Just Doorways to New Beginnings

Stop looking at your endings as negative things that happen to you even when they bring pain and stress. The bridge between our endings and new beginnings is like a growth spurt. Every human on the planet experiences a growth spurt every now and then. They don’t stop just because we’re all grown up! This article gives tips on how to handle life’s growth spurts caused by a continuous cycle of endings and new beginnings, and how to see them as blessings of new possibilities and fruitfulness.

Change Management: Getting It Right

Change management is something many companies may face throughout their existence. Whether something simple or a complete change, various things can be done to allow for a successful change. Management of the change effectively will allow for the best overall final product but it really just is not that simple. But, there are ways to get effective change management in such a way as to contribute to the betterment of the company.

Have We Learned Nothing About Managing Change?

I’ve spent the past twenty years helping individuals and organizations thrive on change. Yet, recently, I’ve seen leaders making some of the same mistakes I noticed two decades ago. Have we learned nothing about managing change?

Are You Missing Your Best Quality Improvement Ideas?

Managers often miss an excellent source for quality improvement--the employees working on the front line or directly with clients. This article helps you find these ideas and tells you how to keep these ideas flowing to the manager.

Change Management - Without the Problems

Good Relationships -Your Key to Success When you're given the role of change management Project Manager there are some simple steps you can take to develop a win- win situation for your boss and eveveryone on your team.

Understanding & Managing Change

Understanding and managing change are the dominant themes of management today. adapting to a ever changing present is essential for success for a unpredictable future.

Collaboration and Change

Today’s corporation exists in an increasingly complex and ever-shifting ocean of change. As a result, leaders need to rely more than ever on the intelligence and resourcefulness of their staff.