Personal Communications Build Relationships and Sales

If you want to win over your customers, find a way to recognize them personally on their birthdays and other important moments. From customized birthday cards to personal phone calls, there are many ways to make a favorable impression on your customers that will generate greater loyalty and sales.

Customer Service – Serving Stinging Scorpions with a Smile

What does an oasis, scorpion and a kind traveler have to teach us about customer service? More than you think.

Cellular Retailers Must Greet Customers within 30 Seconds - Study

A simple hello can go a long way in wireless retail, but a recent J.D. Power and Associates customer satisfaction study makes a startling case for the conventional in-store greeting. The study found that overall customer satisfaction declines considerably if customers' wait time (the time before customers are greeted upon entry) exceeds 30 seconds.

The Choice to Love

Love has been described a basic building block of resilience, the foundation of the family, and in the goal of marriage. But does love have a place in business?

Creative and Innovative Culture, Change Management - Three Easy Tests

Creativity can be defined as problem identification and idea generation and innovation can be defined as idea selection, development and commercialisation. From this simple definition, it is clear that certain cultural characteristics ought to be prevalent if creativity and innovation are to be maximised. And maximisation of these ought to be a priority for senior leaders, as those organisations that take them seriously, tend to be leaders in their field, tend to maintain their leadership position longer and are quicker to bounce back when competitors leap frog.

Managing Change in the Workplace

How effective are you at managing and enjoyng change? These three tips will give you a new perspective on change.

Managing Change -- Endings Are Just Doorways to New Beginnings

Stop looking at your endings as negative things that happen to you even when they bring pain and stress. The bridge between our endings and new beginnings is like a growth spurt. Every human on the planet experiences a growth spurt every now and then. They don’t stop just because we’re all grown up! This article gives tips on how to handle life’s growth spurts caused by a continuous cycle of endings and new beginnings, and how to see them as blessings of new possibilities and fruitfulness.

Are You Missing Your Best Quality Improvement Ideas?

Managers often miss an excellent source for quality improvement--the employees working on the front line or directly with clients. This article helps you find these ideas and tells you how to keep these ideas flowing to the manager.

Change Management - Urgent Information

You can get change working in your favor. I have used the following suggestions to get positive change management outcomes over the past 17 years. The following is urgent information because every day you don't use it is a day in which you will live in fear of an uncertain future

Change at the Work Place - Don't Move that Cheese

Change in life is inevitable. As sooner as we can adopt to change the better we will be able to position ourselves and make the best out of it. This is especially true when it comes to change at work.

Collaboration and Change

Today’s corporation exists in an increasingly complex and ever-shifting ocean of change. As a result, leaders need to rely more than ever on the intelligence and resourcefulness of their staff.

10 Steps to Making That Change Happen

10 Steps to Making change in your Hairdressing Salon business. Easy, Quick and Simple Hair Salon Management tips and advice.

Going Undergound

A look at how underground movements and rebellion can be positive for business

Don't Let Your Hiring Practices Turn Into Your Maginot Line

Without Pre-Employment Background Checks, All the Security Precautions in the World May Amount to Nothing

Managing Change

For most of us, the pace of change seems to have picked up dramatically over the past few years, thanks in part to the increased availability and use of technology, as well as the global economy in which we now live and work. This article shows you how to manage change by making small, controlled changes each day.