Forward: The Right Direction

How often have we made the mistake of just considering our last footsteps? We look back to what we know, rather than seek the unknown, the unfamiliar. We trust what we think is the correct path without looking into what could be our salvation: The Future.

Change Management And Getting Invited For a Date

Resistance is a nuisance. You want to carry on, get up to speed but all kind of people are pulling your sleeves with a lot of questions, criticism and other hindrances that slow you down.

Management, Change and... Stakeholders

Do not forget the stakeholders. Make a view of the categories and within this view elaborate on subsets.

What Does it Mean to be Smart?

What it means to be smart is the willingness to learn; to look for alternatives and select the best possible option; then demonstrate the competencies required to execute the plan. Our society adequately develops the required technical and intellectual skills, but we’ve missed the mark on developing essential skills that help people manage complexity.

How to Inform Employees When You Sell a Business

What is the best way to inform employees when you sell your business? Wait until the transaction is a done deal.

How to Know What You Know (1)

How do you know what you know? Knowing this is one of the first steps in knowledge management.

New Year's Sales & Marketing Resolutions

It's a great time to dust off your playbook and think about what your strategic plans are in sales and marketing for the coming year. A good way to start is to start by taking your management team through a series of new year's resolutions.

Want to Make Tremendous Gains at Your Healthcare Site? Use Process Mapping!

A short discussion of the process mapping tool used by many manufacturers and service providers to make dramatic improvements in quality, in improving the bottom line, and in finding time to get things done.

Balancing Top-Down and Bottom-Up Change Processes

Managers' behavior is the single most important variable in the success or failure of any organization's change or improvement effort. This starts with recognition that the organization is full of current or potential change champions.

Moving Beyond Fear for Small Business Success

How to article for small business owners to get out of fear and move to success. For the successful small business owner, here are keys to getting out of overwhelm and taking charge of their business. This is one of the major keys to small business success.

A Personal Reminiscence Of a Gradual Change

The second industrial revolution: reinventing your business on the Web, is a book that I received from (former) professor of MIT John Donovan when I attended his conference in Paris in 1999 about the same topic. I recently re-opened the book accidentally and found an interesting part about change management...

About Gradual And Radical Changes

We all have been involved in changes. A simple move from one house to a new one count as a real experience. What did you most (dis)like about the move; the radical change on the day that you delivered the key and entered the new place, or the long gradual adaptation period afterwards? Each change comprises a time frame, which depends on the scope of the change. The larger the scope of the change, the more difficult to manage...

How Can You Create a Healthy Healthcare Organization? Treat It Like a Patient!

Many healthcare organizations primarily focus on the clinical side and often ignore the quality of the rest of the organization. Your site is like a human body. Maintaining and improving the health of an organization is much like maintaining the health of a human body--focus on the whole and its parts.

Franchise Outlet Training and New Hires

Often in franchising, franchise outlets will have turnover of key personnel. They may seek the services of the franchisor to train the new employee. In some cases franchise or training of managers may actually be required to be done by the franchise himself.

Five Steps to a Successful CRM Implementation

For the professional services person, some iterations of CRM may be confusing - many are slanted toward automating customer service operations. But never fear, there is a whole lot more to CRM than fielding service calls. In fact, a new breed of CRM is quickly becoming a powerful solution for professional services firms, especially those with management teams that want to leverage firm-wide intellectual property to grow their client base, improve productivity and maximize profitability.