Three Categories of Communication

Understanding the three categories of human communcation: passive, aggressive, assertive.

Questions in Conflict: Why Do You Ask?

Asking effective questions is key to understanding and resolving conflict. We do best when we not only ask open-ended questions, but also let the other person know why we're asking. Stay curious.

VoIP Phone Systems: Are They Interesting For Small Businesses?

Until recently, VoIP PBX systems were prohibitively expensive for small businesses. Today, this technology is also available for small businesses at a fraction of the cost. Let’s have a look at the benefits of installing a VoIP system in your small business.

Politics at the Office - Friend or Foe?

Politics is one of the hottest and polarizing subjects in our society. Consequently, it can be a frequent topic of conversation around the water cooler. However, before you start espousing your take on things, you need to ask yourself one question: Is there any harm in it?

Advice On Dealing With Stress In Job Interviews

Having a job interview can be an extremely stressful experience. Managing your stress levels can help you to remain focused, calm and give a better interview. This article discusses common areas of the job interview process that can cause stress and ways to manage these potential stress points.

Small Ideas - Big Results

Many businesses are missing out on a key source of ideas for improvement - their employees. Most professional work environments are organized into some form of hierarchy. This type of structure tends to stifle analysis and questioning from the majority of employees in those organizations - those near the bottom of the org chart. Evaluating processes and operational efficiencies are typically left to managers. The people who are actually participating in those processes, the cogs in the machinery, are often overlooked for insight. This is a mistake, and it behooves both employees and managers to break this trend.

Performance Reviews Your Employees Will Love to Get

Is inflicting annual performance evaluations on your employees or direct reports part of your job description? Would you like to wake-up from this recurring workforce management nightmare? Read on to discover the secret to giving performance reviews your employees will love to get. You'll learn that it takes more than simply pumping more PRAISE into the appraisal. Here you'll discover the basics for building a foundation of corporation and mutual support.

The Benefits of Using Tact

Often, how we say something may be as important, if not MORE important, than what we say.

Six Strategic Steps To Improve Your Emails

The number of business emails we send and receive continues to grow at an amazing pace. And from my personal experience, more and more of my clients that prefer email communications as a preferred communications mode. Email can be a very effective and efficient means of communicating. However, how many of the emails we send and receive can we honestly say are effective and efficient? And what can we do to improve our email communication?

4 Personality Types - Who Is The Most Effective

A friend of mine recently bought a fitness center franchise and she is miserable. She learned that when the center is empty she goes stir-crazy. She likes to have people around her all of the time and can't stand the quiet of the afternoon. On the other hand, my best friend is an engineer and he happily works at home alone. Some people are outgoing, some enjoy keeping to themselves and others prefer a little of both. In fact, you can classify people into four basic personality types or behavioral styles.

The Benefits of Intercultural Training

How does providing intercultural training for staff really benefit an organisation?

10 Ways To Rejuvenate Your Communication Game Plan

This step-by-step plan will get you on your way to improved business communications. Top 10 ideas to get your own game plan underway.

The Visual Impact Of Business Correspondences

This article covers the importance of the visual aspect of any business correspondence, as well as, suggestions for being professionally impressive in all your business writing.

An Introvert's Communique in the Workplace

Misconceptions continue about introvert and extrovert. One clarification is that it's more correctly stated that people are either more introverted or more extroverted. This is about where and how people get energy. Here are the top 12 perceptions and truths about introverts.

Profound Communication

Communication is essential for Project Managers to be successful. With the fundamentals outlined in this article, profound communication is within your reach.