Thoughtful Conversations

The author identifies four types of conversation that take place at work one of which is argued to be best for development, problem solving and decision making.

Perfecting Your Email Etiquette

E-mail has become such a quick and easy way to communicate, that many times we forget it should be treated just as professionally as any other correspondence. Following these simple guidelines will help you look polished and professional in all your e-mail correspondence.

Colorful Metaphor or Poison Pill?

A short, tongue in cheek, poke at CNN's recent suggestion that colorful metaphors can be poison pills for a business. The article suggests good communication would be difficult at best without metaphors because people aren't Joe Friday, just the facts, computers.

What Do You Do With Negative Feedback?

It’s natural to want to be liked. Everyone wants to think they are a pleasing, pleasant person to be around. However, we can’t and won’t please everyone all the time and we shouldn’t try to. What then, do we do with negative feedback?

The Corporate Gift Challenge

Do you like to feel appreciated for your hard work? Do you feel that you should reward others for their hard work and dedication? Are you in support of corporate gift giving? If you are undecided, try taking the Corporate Gift Challenge.

Triple Your Ability to Make Friends and Influence People

Have you ever experienced being able to relate easily and comfortable with certain people yet other people are difficult to talk to? This article explains how this happens and how to solve this important problem.

Lessons from Sports Commentators: Give Credit to Co-Workers

Do the departments in your company bicker, complain and criticize each other? If so, there's a lot that your people can learn from sports commentators. This article outlines this message.

Improve Healthcare Collaboration with A Checklist

I never imagined suboptimal healthcare collaboration would happen to me. Twenty-four hours before a group presentation, we were arguing over the format of our presentation rather than putting the final touches on it. From then on, I resolved to discuss process issues up front and teach healthcare colleagues to do the same. We use checklists all the time when doing procedures. Why not use them at the start of meetings or other group projects?

The Power of Not Knowing: Understanding Your Adversary

Most of the time, your eagerness to get your point across guarantees that you won't. It seems the harder you push to be heard, the harder they push back.

Differences Between Men and Women in the Workplace

A very important issue concerning diversity is the difference between men and women at workplace. As the matter of international experience of hiring people it is very important to point out that there have been a great number of cases connected with discrimination.

The Wheelchair User's Work Environment

It's refreshing to see on television the recurring theme of able-bodied persons looking klutzy compared to an agile wheelchair-bound person. Where once society wanted to avoid anyone in a wheelchair among his social circles, today's climate is much ...

Understanding Communication: Mechanical and Social Principles

Communication is one of the fundamental necessities of our relationships with other people, whether it is a stranger, work colleague, family member, child or life partner. While our interpersonal relationships can be rewarding, many of us find ourselves in situations of mis-communication and communication breakdown, often leading to interpersonal conflict...

Forget Donald Trump! It's Personal And It's Still Business!

Relationships and not just profits are a vital ingredient in every venture. Every manager or leader of a group should endeavor to build positive relationships among his or her team if they are to get optimal performance from them. People need to feel that you care about them enough to give them another chance when things occasionally go awry.

The View from the Front Line

Employees who deal directly with the public are valuable players in building a customer-focused organization. Their potential, however, is often overlooked. Only a tiny fraction of customer complaints and suggestions ever reaches top management's attention.

More Courageous Tact, Less Hostility: 14 Things High Achievers Know About Sharing a Difficult Truth

This article delivers 14 practical, tested methods used by High Achievers to communicate more effectively in the workplace, including the most difficult of messages, without destroying relationships in the process.