Turning Customer Complaints Into Customer Referrals

It’s a mistake to think that because a customer has expressed dissatisfaction with your product or service they will not come back to you.

#1 Selling Perspective for Revenue Driven Firms: Across All Industries, Revenue is King

In industries such as Legal, Accounting, Dentistry, Medical, Architectural firms to actually proactively “sell” is considered distasteful. The key is to “attract” your customers (I mean clients). Attract through being visible, attract through meeting new people, attract through participating in functions, attract through doing a great job for your customers (I mean clients) so that they will become your advocate and refer you to their friends.

Hiring Tips - How to Hire Successful Sales Reps

This article on How to Hire Successful Sales Reps reveals the ONE technique you can use to identify and hire top performing sales reps. Learn how to ask the best questions to uncover who the real sales reps are and who is just going to waste your time!

Motivational Sales Speaker explains the #1 Key to Effective Sales Interviews

Motivational Sales Speaker's advice on how to use Key Sales Performance Indicators to 'See if the Shoe fits' on both Sides of the Sales Interview Table

Plan Implementation And Control

The ongoing process of the firm is often dependent on control – the feedback process that helps the marketing manager learn 1) how ongoing plans and implementation are working and 2) how to plan for the future.

Getting The Right CRM Software Package

Tips for finding the right CRM software package for your organization. Simple rules for your research.

Recruiting and Retaining Top Sales People

Two of the biggest issues facing the industry today are recruitment of sales personnel and retention. Problems in this area may not be due to bad hires or low unemployment rates. If they are related to bad hires then it means you don’t fire well. You are not holding people accountable. If that’s the case, it only stands to reason that you are probably overpaying a sizable portion of your sales force, as they are not performing as “A” players.

How Can You Make Yourself Indespensable?

Look at the more common picture. Managers who feel they are indispensable often behave in ways that are contrary to their organization's success. Their goals, decisions, actions, and personality styles seem to communicate that no one can manage the roles and responsibilities of their department better then they can. They feel that without them, their organization or department would fail miserably. This is often the height of an out-of-control ego, arrogance, ignorance, and/or any combination of these factors. It can also be caused by poor self-image or insecurity.

Does Anyone Really Manage Sales

Do we as sales people create the sale through our dynamic personalities and outgoing demeanor. Hardly; we make the sale through our continued activity with the client. I will go out on a limb and boldly say we never manager sales, rather we manage activity. Should you disagree with this please read on.

Surveys and Statistics, Two Powerful Tools

Surveys and Statistics are two very powerful tools for sales growth. Both are misused and under utilized by most managers and organizations. Discover new ways to maximize their effectiveness.

Are You An Effective Communicator

I don't care what else you accomplish this year. If you can effectively address these three issues, you will be amazed at how much more profitable and competitive you can be in the market place.

What's The Role Of The Sales Manager?

To manage means to manage. To do means to do. Be careful you don't confuse these.

Social Perception And Sales Management

Exchange often involves buyer-seller interactions that are influenced by the characteristics of the social actors and the social influence that they exercise.

What do Decisionmakers Want & Need from Today's Salesperson - 9 Steps to 21st Century Sales Success

Every decision maker today is asking themselves 'what will I gain from dealing with your company's sales person'. There are nine key Steps to Success, that every sales person needs to know.

3 Steps to Appealing to Customer Values

Would I continue to patronize an airline that is consistently fifteen minutes late, but which treats me like a prince? Or, would I defect, giving my loyalty to a no-frills, cattle-call carrier that ignores me but gets me to where I need to go on time?