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Sales Management
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Smart Managers Promote Sales Rivalries
According to popular keynote speaker, best-selling author, sales coach, and President of Customersatisfaction.com, Dr. Gary S. Goodman, few things can raise the productivity of a sales team like a cleverly planned interpersonal rivalry.
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Don't Tie A Rabbit To A Cow
Popular keynote speaker, best-selling author, sales and service coach, and President of Customersatisfaction.com, Dr. Gary S. Goodman, recalls one of the toughest sales management decisions he had to make. According to this radio and TV expert commentator, you have to two questions about your top salespeople: (1) Can I afford to lose them; and equally important, (2) Can I afford to keep them?
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Don't Waffle On Terminating Non-Performing Salespeople
When you can see that a sales person's not performing and that you can see that they're not making steady progress in improving their sales activity and pipeline and actually closing business. The best rule of thumb is to act quickly, to let that kind of person go so that you can make room for replacing them with somebody who can be more productive.
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Developing Your Successor-The Mentoring Process
This article is about succession throughout the organization. The future of your company depends on the quality of your management team. You are only as good as the people you surround yourself with.
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What's on The Menu Today?
A restaurant is good example of a “company” that is dealing with the dynamics of consumer demands...The next question is; what is on the menu? This is a question all sales organizations are dealing with...
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How to Enhance Customer Retention
It is less expensive to save a customer than to bring in a new customer.
Customer Care retains customers. Learn how to deal with an angry or irate customer.
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What to Do When You Hit the Invisible Sales Revenue Ceiling
Have you ever hit a level of revenue that you just couldn't seem to break through?
If you have, then you know how frustrating it can feel.
You may even spike above this ceiling periodically. But, like water seeking its own level, your revenue results seek a sub-par level.
Sales leadership had failed to understand their meaningful business metrics. This was the primary reason, as it is in most cases. They hadn't isolated the essential competencies and components. Therefore, their people couldn't self-compete to reach and maintain revenue goals.
They failed to develop practices and processes that allow an individual to identify, train to and measure their own competencies and performance metrics.
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