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Do you ever pick up the phone only to find an angry customer on the other end? Perhaps a trash can didn't get emptied the night before, or the dusting isn't up to par. Customer complaints are inevitable for a cleaning compa

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

ny, but there are a number of things that you can do to minimize the frequency. Here are some of the common complaints received by commercial cleaning companies and tips on how to solve the problem.

1. Supplies Empty. If ro

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

ll towels are being used, you can replace smaller rolls of 350' with rolls of 800' with stub roll access. Most 350' roll dispensers will handle 800' rolls without replacing the current dispenser. The same can be true for cen

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

ter-pull towels. If using a smaller roll, replace with a larger roll. If you have to replace dispensers, do so. It's a small price to pay in order to keep the customer happy.

If replacing dispensers is not an option, ensure

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

your employees are properly trained on how to stock dispensers. When stocking hand towel dispensers (multi-fold, single-fold, c-fold towels), train employees to fill the dispensers two-thirds full. Filling dispensers to the

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

brim puts a lot of weight on the bottom towels, causing them to tear apart when pulling them out. If the dispenser tends to run out your can either put in a second dispenser or leave a stack on the counter.

If you run out

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

of toilet paper you can leave an extra roll on the back of the toilet or change the dispenser to a twin roll or jumbo roll dispensers.

2. Dirty Restrooms. Restroom training programs that lay out each step for cleaning a res

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

troom is essential. With so many steps, it can be easy for a new employee to forget an important procedure that is likely to cause a complaint. One way to make it easier for employees is to give them color-coded microfiber c

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

loths. For instance, blue cloths for cleaning mirrors and polished stainless steel, red cloths for toilets and urinals, and yellow cloths for countertops, sinks, dispensers, partitions, and walls.

One common restroom compla

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

int has nothing to do cleaning procedures, but should be taken care of by the janitorial staff. Oftentimes odors come from the floor drain because it has dried out. Simply pouring water down the drain on a weekly basis can e

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

liminate the odors.

Inadequate dusting is a very common complaint. If workers rush through their work to get the job done, dusting tends to be the task that gets neglected first because it's much less noticeable than not em

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

ptying a trash can, for instance.

The most effective tool to use for dusting is a microfiber cloth. Microfiber cloths pick up the dust rather than moving it around or making it airborne, like feather dusters, which means th

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

e dust won't re-settle onto surfaces. Use a green microfiber cloth for dusting. Be sure to point out commonly missed areas to employees - build-up around calculators, stacking baskets, pictures, sides of desks, and chair leg

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

s. Make sure supervisors pay special attention to these areas when walking through the building.

3. Trash Not Emptied. When training new employees, point out hidden trash cans. There should always be a specific path to foll

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

ow so a trash can is not inadvertently missed. Typically employees should go counter-clockwise around the room, zig-zagging back and forth down aisles and through the hallways. A good way to double check the work is to check

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

the cans while vacuuming to ensure they've been emptied.

4. Lack of Vacuuming. Train employees to move through the office counter-clockwise to ensure all areas are vacuumed. Mats should be vacuumed, and then rolled up so t

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

he area underneath can be vacuumed.

Cleaning personnel should be using the correct vacuum for the job. For instance, if a wide track vacuum cleaner is being used to vacuum tight areas like underneath desks, then it's likely

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

that bits of paper and paper clips are going to be missed. The right vacuum should be used for the space that's being vacuumed. For large, open areas use wide track vacuums. Back pack vacuums are great for regular office va

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

cuuming and detail work.

Consistent training of all employees using detailed training programs is of key importance in order to avoid customer complaints. When employees use the same procedures every day, they are much less

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

likely to make mistakes. It is also important to do follow-up training. This will ensure that all employees are using the right cleaning system for the location and are reminded of the proper step-by-step procedures to use.

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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When you have received the job offer and you think the package needs improving before you accept the position, what can you do?

All businesses do marketing and advertising to bring in new customers. But if they are really on the ball they give Excellent Customer Service and allow all those new customers a reason and an incentive to come back and buy more and to tell all their friends and associates to do the same. Failures in Customer Service will eventually mean the death of your business.

One of the most important things in any service business is customer service. Happy customers with a smile on their face are more apt to refer you or business to other potential customers. This is how you develop word-of-mouth advertising and referrals. And that is the best type of new customer you could hope for.

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