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E-Folder - It's About Time: You Don't Have Any and Big Business Counts on It
Have you ever called a major corporation’s 800 number only to be trapped in a maze of automated questions that have to be answered all over again if you ever actually reach a real person? Of course you have and you didn’t like it at all. However, a
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
s much as you don’t like that experience, corporations know that you like listening to hold music even less.
Studies indicate that customers who are on hold listening to music have a distorted perception of time that makes them believe they are wait
Studies indicate that customers who are on hold listening to music have a distorted perception of time that makes them believe they are wait
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
ing longer than they actually are. The longer a customer believes they are on hold, the more agitated they become when the representative finally answers the phone. To change this perception companies give callers “busy” work to keep them occupied
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
o reduce the perceived amount of elapsed time. They do not want the caller to notice that they do not keep a compliment of representatives large enough to cut down the hold time to something most callers would consider reasonable. It’s not an accid
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
ent. It’s economics and it’s a science.
The rouse with the automated phone system appears to be rooted in meeting the customer’s perceived needs. Actually, this is an attempt to keep the customer from exceeding a threshold of frustration which is
The rouse with the automated phone system appears to be rooted in meeting the customer’s perceived needs. Actually, this is an attempt to keep the customer from exceeding a threshold of frustration which is
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
ot equivalent to customer satisfaction although companies would like customers to think it is. This practice was popularized in the 80’s and is now so pervasive across a multitude of industries that Citi now offers the ability to escape the automate
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
d phone maze as a benefit of being their customer. This practice is the tip of an iceberg.
The iceberg is the noxious practice of corporations using a consumer’s lack of time during business hours against them. The level of management that is capa
The iceberg is the noxious practice of corporations using a consumer’s lack of time during business hours against them. The level of management that is capa
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
le of resolving customer issues that cannot be satisfactorily resolved by phone representatives typically are staffed during standard business hours. This level of management is also insulated by redundant layers of virtually impotent staff and tedi
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
ous and time-ravaging protocol.
It is a popular practice to advertise company mission statements that emphasize a commitment to customer satisfaction e.g. “Quality is job one,” “We try harder,” and “Hassle free guarantee.” To be sure, there are som
It is a popular practice to advertise company mission statements that emphasize a commitment to customer satisfaction e.g. “Quality is job one,” “We try harder,” and “Hassle free guarantee.” To be sure, there are som
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
companies for which these words having real meaning but for an alarming and growing number of companies this is empty rhetoric.
Popular computer manufacturer, Dell, recently reported record revenues of $15.2 billion dollars. Dell says,
“We have b
Popular computer manufacturer, Dell, recently reported record revenues of $15.2 billion dollars. Dell says,
“We have b
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
uilt processes around how we put into action the values and beliefs communicated by The Soul of Dell. Our accountability, environment and community programs help ensure that we operate in a manner consistent with our core values as we grow our busin
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
ess globally.”
One has to ask whether they invest as much into execution of the meaning of that statement as they did into crafting it. Thomas Rimstidt, of Nineveh, Indiana, would characterize “the soul of dell” as a creature as mythical as a unico
One has to ask whether they invest as much into execution of the meaning of that statement as they did into crafting it. Thomas Rimstidt, of Nineveh, Indiana, would characterize “the soul of dell” as a creature as mythical as a unico
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
n. He went online and constructed a personal computer in Dell’s shopping cart, secured financing with their convenient online approval process and without finalizing the sale stopped to call their customer service number with a question.
Mr. Rimsti
Mr. Rimsti
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
dt is employed by one of the many employers who offer special discounts with Dell as an employee benefit. This benefit does not apply to Dell’s entire inventory and he wanted to clarify the computer in the shopping cart would qualify. It did not.
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
he representative offered Mr. Rimstidt several incentives to complete the transaction that he declined. 5 days later, a quarter mile up the dirt road from his house, abandoned off to the side, were 2 packages left by UPS containing the computer syst
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
em he declined to buy. 6 emails, 44 phone calls, 2 weeks of consumed lunch hours and one missed day of work later, he is still attempting to return this computer system. He has yet to successfully pierce the management veil. That is not an acciden
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
. That is by design; it’s a nefarious art form.
Consumers over-wrought with the demands on their time from their employers and their lives must too frequently pay a high opportunity cost to attain the quality and service that is promised to them by
Consumers over-wrought with the demands on their time from their employers and their lives must too frequently pay a high opportunity cost to attain the quality and service that is promised to them by
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
companies. Businesses know that when consumers are faced with a maze of ineffective solutions they are likely to give up and accept the unacceptable. It is the relatively rare customer that has the impetus to defend themselves against goliath inst
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
tutions designed to wear them down and compel them to surrender to the ridiculous.
In short, (I know, it’s a little late for that) we applaud Thomas Rimstidt and everyone like him that refuses to go quietly into the night. We encourage everyone to
In short, (I know, it’s a little late for that) we applaud Thomas Rimstidt and everyone like him that refuses to go quietly into the night. We encourage everyone to
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
put the goliath’s in your life on notice and be heard. Use your money and persistence to over throw their oppressive intentions. You deserve better and if you don’t make it happen, it won’t happen at all. It’s not an accident; it’s the bottom line
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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