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In the last few years, the Philippine economy has seen the proliferation of quite a number of call centers o

According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product

r contact centers providing thousands of high-paying jobs to Filipinos. Recent estimates that the Philippine

; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.

Examples of combination products may in

has replaced India and other countries as the preferred destination for many offshore contact centers that

lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.

rovide services to American and other western markets. This phenomenon has made the Philippines the country

here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe

of choice for western companies who wish to set up call center operations.

One of the major reasons for thi

d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.

Combination pro

phenomenon is that the Philippines has one of the highest levels of English proficiency than any country in

ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc

Asia. Filipinos are also considered to have one of the easiest to understand accents, easily understood by n

easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi

tural English speakers. In addition to this, Filipinos learn an American or a British accent in a short peri

nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically

d of time. More importantly, the history of the country and its ties to the West, specifically to America, h

and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ

s made it easier for Filipinos to communicate with foreigners, as they are familiar with the western culture

ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi

Another important reason why companies prefer to go to the Philippines is the work ethic and the adaptabil

ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.

Following aspects would a

ity of Filipinos. This has led to a lot of foreign investors to conclude that the Philippines provides one o

dd to the challenges in developing combination products:

Which markets to tap where the combination products can do fairly well?
Which combination prod

best quality workforces available. Another advantage that the country has is that American or British compa

cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin

ies can expect to pay fairly competitive labor costs that makes doing business in the country more lucrative

tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen

than other Asian countries.

The Philippines has proven that it has a competitive advantage with regard to c

t?

As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel

ll-center operations because the country provides a quality English-speaking workforce that can easily commu

ping new procedures for reviewing their safety, efficacy and quality.

Professional from academic institutions, pharmaceutical industries, health care indust

icate with people from the west. However, there are also other reasons why the Philippines has become the p

y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products

eferred destination for contact centers including competitive labor costs and the high adaptability of Filip

.

As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de

nos. All this means that as long as the Philippines retains its competitive advantage, the country is expect

elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.

Companies that provide selfless information through particip

d to continue to be the preferred destination for expected to be the preferred destination for call centers

tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products

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