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E-Folder - Replying to Emails & Phone Calls-When Is A Good Time?
How often do you answer your emails? Do you respond to them right away or wait until the end of th
According to USFDA, a combination product is one composed of any combination of a drug and device; biological product and device; drug and biological product
e day? Depending on the message, I tend to wait until the end of the day to answer emails. They ca
; or drug, device, and biological product and fixed dose combination would include two or more combinations of drug.
Examples of combination products may in
Examples of combination products may in
n be time consuming if you stop in the middle of your work to reply right away to each one. It is
lude drug-coated devices, drugs packaged with delivery devices in medical kits, and drugs and devices packaged separately but intended to be used together.
good customer service but most messages are not urgent and can probably hold off.
I find that ans
I find that ans
here is enormous increase in the number of combination products entering the market in the recent years. Combination products have proven advantages but fixe
ering messages at the end of my day gives me more time to gather my thoughts and organize my proje
d dose combinations are still in the process of convincing regulatory authority on their advantages over the single ingredient formulations.
Combination pro
Combination pro
cts at the same time. I feel the same way about phone calls but you can’t really avoid those durin
ucts have become life saving products for the pharmaceutical companies who doesn’t have many innovative molecules in their product pipeline and have been inc
g the work day. I keep all of my clients on caller ID so that I can weed out the telemarketers whi
easingly used in the product life cycle management. Even the companies having product patents are trying to extend their product life cycle through the combi
ch I do receive calls from at least a few times a week.
To keep your customers happy, you can alw
To keep your customers happy, you can alw
nation products and maximize the revenues. But the companies involved in this practice are overlooking that they are burdening the patients both economically
ys reply with a quick message stating that you’re confirming receipt or that you will get back to
and physically. They need to rightly judge the benefits of the combination products and they have to even look at the risks involved when combining the produ
them with more details in the evening. Sometimes your clients need to know that they are your prio
ts. Some of the combination products were well accepted by physicians while others suffered. Companies involved in development of combination products are fi
rity and that you are easily accessible. I know I feel a sense of relief when I contact support fo
ding difficulty in defining their combination products and facing various challenges from selecting a combination to marketing it.
Following aspects would a
Following aspects would a
r companies I use quite often and they reply quickly. Your clients often need that same sense of
dd to the challenges in developing combination products:
Which markets to tap where the combination products can do fairly well?
Which combination prod
Which markets to tap where the combination products can do fairly well?
Which combination prod
ecurity.
I do have some clients that will email and call a few minutes later if they do not recei
I do have some clients that will email and call a few minutes later if they do not recei
cts are meaningful and rational?
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
Which therapeutic categories to select?
Which Combinations can address unmet needs of the patients?
Do combin
ve a quick response. They know that you are working and get used to the quick replies so some clie
tions increase the patient compliance?
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
What would be the developing cost?
How to tackle the risks encountered during combination product developmen
nts may get antsy when they don’t receive that email. Hopefully you won't run into a needy client
t?
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
As combination products don't fit into the traditional categories of drugs, medical devices, or biological products, the USFDA is in the process of devel
to often. Fortunately the quick email responses will keep them at bay.
After awhile you will le
After awhile you will le
ping new procedures for reviewing their safety, efficacy and quality.
Professional from academic institutions, pharmaceutical industries, health care indust
Professional from academic institutions, pharmaceutical industries, health care indust
rn to differentiate the quick reply messages from the ones that can wait. You will also get used t
y and representatives from various regulatory agencies are working out to design the regulatory requirements for manufacture and sale of combination products
o the clients that require a little more hand holding as well. Overall, it's always good to keep u
.
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
As there is an increasing trend of the combination products companies manufacturing such products should be able to tackle the problems involved in the de
p excellent customer service during the work day whether by email or by phone. The time you spend
elopment. They need to be wiser in analyzing the market trends and the regulatory requirements.
Companies that provide selfless information through particip
Companies that provide selfless information through particip
doing so will bring in referrals and develop long lasting relationships with your current clients
tion in industry events and feedback to regulatory authorities would be able to face the challenges and will be successful in developing combination products
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